Please, read these frequently asked questions before booking.
Do I pass by or visit all the listed sights in the suggested itinerary?
The tour should NOT cover the full itinerary only if there are unexpected issues like traffic jam or other adversities.
The tour is designed to be dynamic, and cover as many sights as possible so that the tourists have an overview of Santos.
In case tourists spend more time at a sight or place, it should impact on the tour coverage reducing the number of seen sights.
In this group tour, do all tourists speak the same language?
We may have to mix a group of tourists who speak two different languages. It may be a group of English and Spanish speakers, or it may be English and Portuguese and so forth.
The guide maybe has to speak with the tourists switching between the two different languages.
We DO NOT mix tourists who speak more than two different languages.
What happens if we arrive late to the tour?
We recommend arriving at the starting location at least 10 minutes before the tour effectively starts. The e-mail confirmation voucher that you receive the day before the tour should state the tour guide’s name and phone number for any unexpected issue. Any late arrivals that the vehicle has already left the meeting point, call us or the guide to arrange to meet the vehicle somewhere in the itinerary.
Do children have any discount?
Children under 5 while sitting on laps and accompanied by a paying adult are free of charge on this tour. Needless to sit on laps if there are available seats.
Children aged between 6 and 11 years old pay half the adult’s rate on this tour while accompanied by a paying adult. In order to require the discount, please get in contact with us at firstname.lastname@example.org.
12-year-olds and older pay the regular adult rate.
On the price form, what’s the field “GUIDE & VEHICLE AVAILABILITY” for?
This field is to specify the number of hours the licensed private “TOUR GUIDE & VEHICLE” will be at your availability. The count starts from the pick-up moment the tour has been set to get started.
How do I book the tour?
Just fill out the beside “PRICE FORM” with the required information.
The price is shown after all the fields are filled out. If you agree with the price, click on the “BOOK NOW” button.
The next page is for login, or sign-up in case you still don’t have an account with us.
After the login, land on a page with a form to collect more information to organize the tour.
Then go to the “CONFIRMATION PAGE”, and continue on to make the payment on the following page inserting the credit card details.
At the end of the booking process, you will receive an e-mail voucher containing the confirmation and pick-up instructions.
Confirmed your booking, now start counting down the hours!
Can I personalize the tour according to what I want to see?
No. As it’s a group shared tour with other tourists, it can not be personalized.
We also offer private tours that are totally personalizable according to your interests and likes. The most popular private tour in Santos is the “Custom Beach Town of Santos Tour” that covers a lot of sights. In order to find it click on here "Custom Beach Town of Santos Tour".
Do other tourists join the tour with me? Or is this tour in group?
Yes, this tour is open to anyone who wants to join it.
By making a booking with Gregtur, you hereby accept to share the vehicle and guide with other tourists who might be join it as well, including minors and people under a disability.
Do the tours ever get cancelled for weather?
It's unlikely it rains so much that we are forced to cancel the tour. Most of Santos rain is in the evenings during summertime, so you will find that most tours are very sunny.
In case of bad whether, just dress appropriately for the conditions and go for it.
If the weather is bad, your guide will include as many “bad weather” covered stops as possible.
If for some unexpected reason we are forced to cancel the tour, all reserved guests will be contacted via email and text to be advised properly.
What happens if I fail to show up? Will I get a refund?
No, we’re afraid not. If there are extenuating circumstances why you were unable to come, please drop us a line at email@example.com and we will try to find a space for you on a later date, but we cannot guarantee this.
Can I show up at the designated time and meeting point without booking the tour on the website and join it?
Yes, you can try to join the tour going at right time at the meeting point without upfront booking, but we cannot guarantee a spot for you. In case there is a spot for joining it, just pay the amount directly to the guide in cash or credit card.
Can I book the tour and pay on spot to the guide?
Currently, in order to guarantee the booking, tourists must pay at least 50% the total amount when booking the tour. All credit cards are accepted.
I bought the tour, but now can’t make that date, can I use it on another day?
Yes, the booking is valid for 30 days from the date on it has been scheduled.
Are there any other costs regarding entrance fees or sites during the tour?
No, there are NO fees to pay for entering buildings or visiting places of interest during the tour. It's all included.
Can I anytime give up on continuing in the tour itinerary with the rest of the group and guide?
Yes, you can leave the tour anytime you wish. Sometimes, tourists have to leave before the tour finishes or they like so much an attraction that decide to spend more time at a sight or place. In this case, just let the guide knows that you are quitting the tour for some reason.
There is no refunds for such cases.
Who drive me during the tour throughout the city?
The tour guide themselves drives the vehicle in case of groups with up to three (3) people. Groups bigger than four (4) people have also a driver along with the tour guide.
Does the guide pay their own expenses during the tour?
The guide’s basic expenses such as meals, drinks and parking lot are paid by themselves on spot. Museums, cultural and some entertaining activities are free of charge for tour guides.
What does the tour guide talk about?
All tour guides have complete knowledge about the city sights, culture, history, and social-economic aspects of Santos and Brazil. Some guides are experts on architecture, street art, music, local crafts and design, fashion, cycling, hiking, photograph, business, sports, LGBTQ culture, nature, religion, shopping, gastronomy, art, nightlife, and other topics. If you want a deeper understanding of a specific topic, please you should go for a private tour to get the guide of your preference.
In order to find it click on here "Custom Beach Town of Santos Tour".
What’s the minimum and maximum number of people can I hire a city tour for?
The tour can be hired for 1 person up to 14 people.
It's also possible to tour in Santos with groups higher than 14 people, but it’s more worth hiring a private tour in this case as it can be cheaper.
Does the company have references or reviews of other tourists who hired GREGTUR?
Yes, we have been delivering tours for about 8 years, and car services for more than 19 years. We have hundreds of customers who left reviews & comments on our TRIP ADVISOR & FACEBOOK pages.
GREGTUR is the number 1 company on the TRIP ADVISOR rank among hundreds of other tour companies.
Check our TRIP ADVISOR & FACEBOOK pages on the links below:
REVIEWS ON TRIP ADVISOR
REVIEWS ON FACEBOOK