Please, read these frequently asked questions before booking.
When does the hired number of hours start to be counted?
Count starts from the pickup moment, no matter where you are.
So if you are OUT OF or FAR from Santos, hire a number of hours taking into account the trip time to get it from your place. Ex: If the pick-up location is in the city of São Paulo, and it takes about 1:30h to reach Santos from São Paulo, the number of hired hours should be at least 7 hours in total. It is because 1:30h to reach the city of the tour (Santos), 4 hours of actual city tour and sightseeing, and plus 1:30 h to be returned to the city of São Paulo if that’s your final drop-off location.
What's the minimum amount of hours for faraway pick-ups and drop-offs?
If you are far or out of Santos and want to take this tour, as soon as you enter the "pick-up" and "final drop-off " locations into the respective fields, the system adds automatically the proper minimum amount of hours to cover the transfers to get you to and out of the city of the tour.
The minimum amount of hours is not extremely accurate at the extent to take into consideration all of the unexpected elements that could cause delays like traffic, weather or long-distant pick-ups and drop-offs. So if you think the system does not calculate precisely the minimum amount of hours to cover the transfers plus the tour, you can adjust it increasing the number of hours in accordance with your interests.
Do I pass by or visit all the listed sights in the suggested itinerary?
The tour coverage depends on the number of hours hired by customers ranging from 4 to 10 hours. If you take the 10-hour full-day tour and pick-up location is in the city of Santos itself, it's likely that you are going to be able to visit all the suggested sights and much more.
Tourists should have complete control of what to see and do during the tour. If you want more time for beach, relaxation, contemplation, exploration, pictures, museum, snacks or lunch, shopping or anything else... just give instructions to the guide of what your interests are. The tour coverage depends on the tour rhythm as the guide goes at your pace, and also pretty much on the pick-up & drop-off locations.
In case tourists want to spend more time at a sight, it should impact on the tour coverage reducing the number of seen sights.
Other adversities may also slow down the tour progress such as traffic jam, and the group size that determines the size of the vehicle. Bigger vehicles assigned for bigger groups tend to be slower, and thus cover less ground and sights.
What if I am in a city far away from Santos and want to take this tour?
Just fill out the “PICK-UP” and “FINAL DROP-OFF” location fields to have the price for the tour guide to pick you up wherever you are, take you on the tour in Santos, and return you back to your place afterwards. The booking system may automatically reject too long-distance pick-ups & drop-offs, as the tour may NOT be worth taking because of the trip time to the city of the tour. In this case, you can either select closer locations or get in touch with us for options.
Have in mind that the tour guide may depart from Santos to pick you up at your place. So, in case you are out of or far from Santos, consider the trip time from Santos to your city NOT booking short notice.
On the price form, what’s the field “GUIDE & VEHICLE AVAILABILITY” for?
This field is to specify the number of hours the licensed private “TOUR GUIDE & VEHICLE” will be at your availability. The count starts from the pickup moment the tour has been set to get started at your hotel, airport, port or any address you have chosen.
How many hours can tourists hire this tour for?
Tourists can hire this tour for between 4 and 10 hours. As Santos has a wide range of activities to do and sights to see, tourists can spend the entire day touring around the city. The key part of our system is the flexibility to book a tour according to your available time, number of people, pick-up and final drop-off locations.
How many hours of "tour guide & vehicle availability" should I hire?
As there are several sights to visit in Santos, the actual tour can take between 4 to 10 hours depending on your willingness to explore and available time. So you can select the number of hours you want the tour guide be at your availability.
Pick-ups OUT OF or FAR from Santos, from 50 to 100 KM distance, it's advisable to book between 7 to 8 hours of "tour guide & vehicle availability". E.G. Considering that is about 1:00 to 1:30 h driving trip to Santos from your place, booking 7 hours, you should have effectively about 4 to 5-hour tour in Santos as 2 to 3 hours will be used for the round trip transfers. This is recommendable for cities like São Paulo and its surroundings, GRU airport (city of Guarulhos), and others.
If you want to have a break for a proper lunch at a restaurant, it should also be taken into account in order to select the right number of hours that the tour guide is going to be at your availability.
What time range is it recommended to take the tour? Or what time should the tour start?
The Santos tour can be taken on any day of the week between 7:00AM and 19:00. However, it just depends on the activity you want to do at first. Perhaps, a good time to start the tour is around 8:00 as many city attractions begin its operation at 9:00.
Can I take this tour at night?
No, this tour is designed to be taken in daytime as many of the suggested sights to be visited are closed in the evening.
How Do I book the tour?
Just fill out the beside “PRICE FORM” with the required information according to your demands.
The price is shown after all the fields are filled out. If you agree with the price, click on the “BOOK NOW” button.
The next page is for login, or sign-up in case you still don’t have an account with us.
After the login, land on a page with a form to collect more information to organize the tour.
Then go to the “CONFIRMATION PAGE”, and continue on to make the payment on the following page inserting the credit card details.
At the end of the booking process, you will receive an e-mail voucher containing the confirmation and pickup instructions.
Confirmed your booking, now start counting down the hours!
How is the tour price formed?
To form the price the system takes into consideration the number of people, the number of hours the tour guide and vehicle are going to be at your availability, the pick-up and drop-off locations, and the tour language. So just feed the price form with your demands, and it will automatically show the "RATES" to have the tour guide with a suitable vehicle at your availability for the selected number of hours
Does the tour guide always pick the customers up at their places?
Yes, always. Sometimes, other than the tour guide, there is also a driver depending on the number of people.
Can I personalize the tour according to what I want to see?
Yes, private tours are totally personalizable according to your interests and likes. Talk directly to the tour guide about your wishes or state / type them in the “BOOKING OBSERVATION BOX” further during the booking process.
Do other unknown tourists join the tour with me? Or is this tour in group or private?
The tour is totally private and exclusive for you and your group. No other person out of your group must join your tour, unless it's invited by you.
Who drives me during the tour throughout the city?
The tour guide themselves drives the vehicle in case of groups with up to five (5) people. Groups bigger than five (5) people have also a driver along with the tour guide.
Does the guide pay their own expenses during the tour?
The guide’s basic expenses such as meals, drinks and parking lot are paid by themselves onsite. Museums, cultural and some entertaining activities are free of charge for tour guides.
The guide may decline to participate in high-priced activities that fall out of the scope of a regular tour such as going to fancy restaurants, dance clubs, nightclubs or anything out of a standard tour. In these cases, if customer wishes to have the guide as a permanent companion, the guide’s expenses should be covered by the customer. Otherwise, the guide must wait for the customer just nearby to continue on the tour afterwards.
What does the tour guide talk about?
All tour guides have complete knowledge about the city sights, culture, history, and social-economic aspects of Santos and Brazil. Some guides are experts on architecture, street art, music, local crafts and design, fashion, cycling, hiking, photograph, business, sports, LGBTQ culture, nature, religion, shopping, gastronomy, art, nightlife, and other topics. If you want a deeper understanding of a specific topic, please state / type your interests in the “BOOKING OBSERVATION BOX” further during the booking process.
What if I arrive at the airport or port? Does the tour guide wait for me at the arrivals area of the terminal?
Once you have arrived at the airport or seaport, there will be a member of our staff / guide waiting for you at the arrivals area holding a clear sign with your name on it, they will then escort you to your waiting private vehicle.
When does the "tour count" of hours start when I arrive at the airport or port?
The "tour count"of hours starts to run from the time the tour guide meets the tourist.
Our staff / guide will be waiting for you even if your flight / ship is delayed, without extra charges.
What’s the minimum and maximum number of people can I hire a city tour for?
The tour can be hired for 1 person up to 42 people. We will assign a suitable vehicle according to your group.
If you have groups with more than 42 people, the ideal is to make two (2) bookings splitting the group and using two vehicles plus two tour guides.
If I hire a tour for a big group, how many tour guides will be assigned to take care of us?
For groups from 27 up to 42 people, (2) two tour guides should be assigned to give all the assistance, tour information and explanations, besides taking care of everything at each stop.
Does the company have references or reviews of other tourists who hired GREGTUR?
Yes, we have been delivering tours for about 8 years, and car services for more than 19 years. We have hundreds of customers who left reviews & comments on our TRIP ADVISOR & FACEBOOK pages.
GREGTUR is the number 1 company on the TRIP ADVISOR rank among hundreds of other tour companies.
Check our TRIP ADVISOR & FACEBOOK pages on the links below:
REVIEWS ON TRIP ADVISOR
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