Please, read these frequently asked questions before booking.
In this group tour, do all tourists speak the same language?
We may have to mix a group of tourists who speak three different languages. The guide maybe has to speak with the tourists switching among English, Portuguese and Spanish languages.
What happens if we arrive late to the tour?
Any late arrivals that the vehicle has already left the meeting point, call us or the guide to arrange to meet the vehicle somewhere in the itinerary. The e-mail confirmation voucher that you receive the day before the tour should state the tour guide’s name and phone number for any unexpected issue.
What if I am in a city far away from Rio de Janeiro and want to take this tour?
Just fill out the “PICK-UP” and “FINAL DROP-OFF” location fields to have the price for the tour guide to pick you up wherever you are, take you on the tour, and return you back to your place afterwards. The booking system may automatically reject too long-distance pick-ups & drop-offs, as the tour may NOT be worth taking because of the trip time to the city of the tour. In this case, you can either select closer locations or get in touch with us for options.
Do children have any discount?
Children under 5 while sitting on laps and accompanied by a paying adult are free of charge on this tour. Needless to sit on laps if there are seats available.
Children aged between 6 and 11 years old pay half the adult’s rate on this tour while accompanied by a paying adult.
12-year-olds and older pay the regular adult rate.
Can I personalize the tour according to what I want to see?
No. As it’s a group shared tour with other tourists, so it can not be personalized.
Do other tourists join the tour with me? Or is this tour in group?
Yes, this tour is open to anyone who wants to join it.
By making a booking with Gregtur, you hereby accept to share the vehicle and guide with other tourists who might be join it as well, including minors and people under a disability.
Do the tours ever get cancelled for weather?
In case the weather does not turn out well on the day of your booking (i.e. strong winds and/or rain), first we will try to find an alternative date for the tour. If this is not possible, the booking will be cancelled and no costs will be charged (any deposit will be fully returned). The skipper will have the last word about whether or not to proceed with the boat trip.
Bear in mind that the forecasts can change until last minute. In case of unstable weather, it will only be decided last minute whether to cancel or to go ahead with the tour.
Most of Arraial rain is in the evenings during summertime, so you will find that most tours are very sunny.
If for some unexpected reason we are forced to cancel the tour, all reserved guests will be contacted via email and text to be advised properly.
How is the weather like in that part of Brazil?
Southeastern Brazil, the climate is tropical, with a relatively cool season from May to October, and a hot and muggy season from December to March, with November and April as intermediate months. The daily average temperature ranges from 21.5 °C (70.5 °F) in July to 27 °C (81 °F) in January and February.
Although the average temperatures are not very high, sometimes in summer very hot days can occur, with highs around 35/37 °C (95/99 °F), from October to April. However, summery days can occur even in winter, with highs around 30/32 °C (86/90 °F) even in June, July and August.
On the other hand, during the cool season, from May to October, cold air masses of Antarctic origin can bring cool temperatures, or even a little cold at night, in fact lows can drop to around 10/12 °C (50/54 °F) and highs can stay around 18/20 °C (64/68 °F).
It rains almost everyday in abundance during summertime at the end of the afternoon and beginning of the evening, around 5PM. It’s a tropical rain that lasts about 1 hour, but pours down very heavily. It’s not a good idea to be out during a tropical storm.
Winter is quite dry, but at times some disturbances can affect this area, bringing some days of bad weather, and also cool temperatures. This happens mostly in mid-winter (in the months of June, July and August), but it can also occur in the months of May, September and October.
The seasons in the Southern Hemisphere are the opposite of those in the Northern Hemisphere. This means that in Brazil the winter begins in June.
What happens if I fail to show up? Will I get a refund?
No, we’re afraid not. If there are extenuating circumstances why you were unable to come, please drop us a line at email@example.com and we will try to find a space for you on a later date, but we cannot guarantee this.
Can I show up at the designated time and meeting point without booking the tour on the website and join it?
Yes, you can try to join the tour going at right time at the meeting point without upfront booking, but we cannot guarantee a spot for you. In case there is a spot for joining it, just pay the amount directly to the guide in cash or credit card.
Can I book the tour and pay on spot to the guide?
You can make a down payment online of either 50% or the total amount. If 50% of the payment is made online as a down payment, the remainder should be in cash directly to the guide on spot.
I bought the tour, but now can’t make that date, can I use it on another day?
Yes, the booking is valid for 30 days from the date on it has been scheduled.
Are there any other costs regarding entrance fees or sites during the tour?
No, there are NO fees to pay for visiting places of interest during the tour.
Can I anytime give up on continuing in the tour itinerary with the rest of the group and guide?
Yes, you can leave the tour anytime you wish. Sometimes, tourists have to leave before the tour finishes or they like so much an attraction that decide to spend more time at a sight or place. In this case, just let the guide knows that you are quitting the tour for some reason.
There is no refunds for such cases.
What’s the minimum and maximum number of people can I hire a city tour for?
The tour can be hired for 1 person up to 42 people.
It's also possible to take this tour with groups higher than 42 people, but it’s more worth hiring a private tour in this case as it can be cheaper.
Does the company have references or reviews of other tourists who hired GREGTUR?
Yes, we have been delivering tours since 2010, and car services since 1998. We have hundreds of customers who left reviews & comments on our TRIP ADVISOR & FACEBOOK pages.
GREGTUR is the number 1 company on the TRIP ADVISOR rank among hundreds of other tour companies.
Check our TRIP ADVISOR & FACEBOOK pages on the links below:
REVIEWS ON TRIP ADVISOR
REVIEWS ON FACEBOOK