Please, read these frequently asked questions before booking.
When does the hired number of hours start to be counted?
The count starts from the pickup moment, no matter where you are.
Do I pass by or visit all the listed sights in the suggested itinerary?
We don't actually sell a set tour program for a certain number of hours, but instead we sell the number of hours the “TOUR GUIDE & VEHICLE ” are going to be at your availability to do a certain activity with you. The offered 10-hour guide & vehicle availability is enough to cover the Rio de Janeiro vs Petrópolis round trip transfers and do the suggested tour itinerary and sightseeing.
In case tourists want to have more stops for any reason or spend more time at a sight, it should impact on the tour coverage reducing the number of seen sights or establishments.
The tour coverage depends on the tour rhythm as the guide goes at your pace, and also pretty much on the pick-up & drop-off locations.
Other adversities may also slow down the tour progress such as traffic jam, and the group size that determines the size of the vehicle. Bigger vehicles assigned for bigger groups tend to be slower, and thus cover less ground and sights.
What if I am in a city far away from Rio de Janeiro and want to take this tour in Petrópolis?
Just fill out the “PICK-UP” and “FINAL DROP-OFF” location fields to have the price for the tour guide to pick you up wherever you are, take you on the tour, and return you back to your place afterwards. The booking system may automatically reject too long-distance pick-ups & drop-offs, as the tour may NOT be worth taking because of the trip time to the city of the tour. In this case, you can either select closer locations or get in touch with us for options.
Have in mind that the tour guide may depart from Rio de Janeiro to pick you up at your place. So in case you are out of or far from Rio de Janeiro, consider the trip time from Rio de Janeiro to your city NOT booking short notice.
On the price form, what’s the field “GUIDE & VEHICLE AVAILABILITY” for?
This field is to specify the number of hours the licensed private “TOUR GUIDE & VEHICLE” will be at your availability. The count starts from the pickup moment the tour has been set to get started at your hotel, airport, port or any address you have chosen. However, this specific tour has a defined number of 10 hours established, so this field for this specific tour program can not be changed.
What time range is it recommended to take the tour? Or what time should the tour start?
Any time available on the timetable of the "PRICE FORM". However, it’s recommended to set the pick-up time in Rio de Janeiro around 7:00 or 8:00 in order to reach Petrópolis about 8:00 or 9:00 to then effectively start the tour.
How many hours is the guide going to be at the customer’s availability?
The guide is going to be at customer’s availability for 10 hours in a row doing the Petrópolis to-and-from transfers, sightseeings and visit to the tourist attractions.
Can I take this tour at night?
No, this tour is designed to be taken in daytime.
How do I book the tour?
Just fill out the beside “PRICE FORM” with the required information according to your demands.
The price is shown after all the fields are filled out. If you agree with the price, click on the “BOOK NOW” button.
The next page is for login, or sign-up in case you still don’t have an account with us.
After the login, land on a page with a form to collect more information to organize the tour.
Then go to the “CONFIRMATION PAGE”, and continue on to make the payment on the following page inserting the credit card details.
At the end of the booking process, you will receive an e-mail voucher containing the confirmation and pickup instructions.
Confirmed the booking, now start counting down the hours!
How is the tour price formed?
To form the price the system takes into consideration the number of people, the number of hours the tour guide and vehicle are going to be at your availability, the pick-up and drop-off locations, and the tour language. So just feed the price form with your demands, and it will automatically show the "RATES" for the tour guide to pick you up with a suitable vehicle.
Does the tour guide always pick the customers up at their places?
Yes, always. Sometimes, other than the tour guide, there is also a driver depending on the number of people.
Can I personalize the tour according to what I want to see?
Yes, private tours are totally personalizable according to your interests and likes. Talk directly to the tour guide about your wishes or state / type them in the “BOOKING OBSERVATION BOX” further during the booking process.
Do other unknown tourists join the tour with me? Or is this tour in group or private?
The tour is totally private and exclusive for you and your group. No other person out of your group must join your tour, unless it's invited by you.
Does the guide pay their own expenses during the tour?
The guide’s basic expenses such as meals, drinks and parking lot are paid by themselves on spot. Museums, cultural and some entertaining activities are free of charge for tour guides.
The guide may decline to participate in high-priced activities that fall out of the scope of a regular tour such as going to fancy restaurants, dance clubs, nightclubs or anything out of a standard tour. In these cases, if customer wishes to have the guide as a permanent companion, the guide’s expenses should be covered by the customer. Otherwise, the guide must wait for the customer just nearby to continue on the tour afterwards.
What does the tour guide talk about?
All tour guides have complete knowledge about the city sights, culture, history, and social-economic aspects of Rio de Janeiro, Petrópolis and Brazil. Some guides are experts on architecture, street art, music, local crafts and design, fashion, cycling, hiking, photograph, business, sports, LGBTQ culture, nature, religion, shopping, gastronomy, art, nightlife, and other topics. If you want a deeper understanding of a specific topic, please state / type your interests in the “BOOKING OBSERVATION BOX” further during the booking process.
What if I arrive at the airport or port? Does the tour guide wait for me at the arrivals area of the terminal?
Once you have arrived at the airport or port, there will be a member of our staff / guide waiting for you at the arrivals area holding a clear sign with your name on it, they will then escort you to your waiting private vehicle.
When does the "tour count" of hours start when I arrive at the airport or port?
The "tour count" of hours starts to run from the time the tour guide meets the tourist.
Our staff / guide will be waiting for you even if your flight or ship is delayed, without extra charges.
What’s the minimum and maximum number of people can I hire a city tour for?
The tour can be hired for 1 person up to 42 people. We will assign a suitable vehicle according to your group.
If you have groups with more than 42 people, the ideal is to make two (2) bookings splitting the group and using two vehicles plus two tour guides.
Does the company have references or reviews of other tourists who hired GREGTUR?
Yes, we have been delivering tours for about 8 years, and car services for more than 19 years. We have hundreds of customers who left reviews & comments on our TRIP ADVISOR & FACEBOOK pages.
GREGTUR is the number 1 company on the TRIP ADVISOR rank among hundreds of other tour companies.
Check our TRIP ADVISOR & FACEBOOK pages on the links below:
REVIEWS ON TRIP ADVISOR
REVIEWS ON FACEBOOK