Please, read these frequently asked questions before booking.
When does the hired number of hours start to be counted?
Count starts from the pickup moment, no matter where you are.
It’s very important you are aware that the "indigenous village" is located in the very extreme south of the city of São Paulo. From the main part of the city of São Paulo (Paulista avenue) the drive takes about 1:30 h to reach it. If you are further north in the city of São Paulo or in the city of Guarulhos (GRU airport) it might take much more time to reach the village. For too long-distant pick-ups and drop-offs, the tour may NOT be worth taking. In this case, you can either select closer locations or get in touch with us for options.
What if I am far away from the indigenous village and want to take this tour?
Just fill out the “PICK-UP” and “FINAL DROP-OFF” location fields to have the price for the tour guide to pick you up wherever you are, take you on the tour, and return you back to your place afterwards. The booking system may automatically reject too long-distance pick-ups and drop-offs, as the tour may NOT be worth taking because of the trip time to get to the tour location. In this case, you can either select closer locations or get in touch with us for options.
What happens when there is bad weather on the day of the tour?
In case the weather does not turn out well on the day of your booking (i.e. rain), first we will try to find an alternative date for the tour. If this is not possible, the booking will be cancelled and no costs will be charged (any deposit will be fully returned).
Most of São Paulo's rain is in the evenings during summertime, so you will find that most tours are very sunny.
If for some unexpected reason we are forced to cancel the tour, all reserved guests will be contacted via email and text to be advised properly.
What time range is it recommended to take the tour? Or what time should the tour start?
Any time available on the timetable of the "PRICE FORM", however as the indigenous village is in the remote south of the city of São Paulo, it's advisable to set the pick-up as early as possible.
It's advisable to set the pick-up time between 6:00 and 8:30AM.
How is the tour price formed?
To form the price the system takes into consideration the number of people, the number of hours the tour guide and vehicle are going to be at your availability, the pick-up and drop-off locations, and the tour language. So just feed the price form with your demands, and it will automatically show the rates for the tour guide to pick you up with a suitable vehicle.
Does the tour guide always pick the customers up at their places?
Yes, always. Sometimes, other than the tour guide, there is also a driver depending on the number of people.
Can I personalize the tour according to what I want to see?
Yes, private tours are totally personalizable according to your interests and likes. Talk directly to the tour guide about your wishes or state / type them in the “BOOKING OBSERVATION BOX” further during the booking process.
Do other unknown tourists join the tour with me? Or is this tour in group or private?
The tour is totally private and exclusive for you and your group. No other person out of your group must join your tour, unless it's invited by you.
Does the guide pay their own expenses during the tour?
The guide’s basic expenses such as meals, drinks and parking lot are paid by themselves onsite.
The guide may decline to participate in high-priced activities that fall out of the scope of a regular tour such as going to fancy restaurants or anything out of a standard tour. In these cases, if customer wishes to have the guide as a permanent companion, the guide’s expenses should be covered by the customer. Otherwise, the guide must wait for the customer just nearby to continue on the tour afterwards. Nevertheless, this tour is not supposed to have expenses with lunch or drinks during lunch time.
Where does the tour start? Where should I be picked up?
The tour starts where you are. It could be at a hotel, airport, company or any address you'd like to be picked up by our licensed tour guide and be taken on the tour.
What does the tour guide talk about?
All tour guides have complete knowledge about the city sights, culture, history, social-economic aspects of São Paulo and Brazil. For this specific tour the guide must have a vast knowledge of local ecology and Brazilian indigenous history.
What if I arrive at the airport, does the tour guide wait for me at the arrivals area of the terminal?
Once you have arrived at the airport, there will be a member of our staff / guide waiting for you at the arrivals area holding a clear sign with your name on it, they will then escort you to your waiting private vehicle.
When does the "tour count" of hours start when I arrive at the airport?
The "tour count" of hours starts to run from the time the tour guide meets the tourist.
Our staff / guide will be waiting for you even if your flight is delayed, without extra charges.
What’s the minimum and maximum number of people can I hire a city tour for?
The tour can be hired for 1 person up to 26 people.
If you have groups with more than 26 people, the ideal is to make two (2) bookings splitting up the group and using two vehicles plus two tour guides.
Does the company have references or reviews of other tourists who hired GREGTUR?
Yes, we have been delivering tours since 2010, and car services since 1998. We have hundreds of customers who left reviews & comments on our TRIP ADVISOR & FACEBOOK pages.
GREGTUR is the number 1 company on the TRIP ADVISOR rank among hundreds of other tour companies.
Check our TRIP ADVISOR & FACEBOOK pages on the links below:
REVIEWS ON TRIP ADVISOR
REVIEWS ON FACEBOOK