Please, read these frequently asked questions before booking.
When does the hired number of hours start to be counted?
Count starts from the pickup moment, no matter where you are.
Do I pass by or visit all the listed sights in the suggested itinerary?
We don't actually sell a set tour program for a certain number of hours, but instead we sell the number of hours the “TOUR GUIDE & VEHICLE ” are going to be at your availability to do a certain activity with you. The offer for 12-hour guide and vehicle availability is enough to cover the São Paulo-Campos do Jordão round trip transfers and do the suggested itinerary tour and sightseeing in Campos do Jordão.
In case tourists want to have more stops for any reason or spend more time at a sight, it should impact on the tour coverage reducing the number of seen sights.
The tour coverage depends on the tour rhythm as the guide goes at your pace, and also pretty much on the pick-up and drop-off locations.
Other adversities may also slow down the tour progress such as traffic jam, and the group size that determines the size of the vehicle. Bigger vehicles assigned for bigger groups tend to be slower, and thus cover less ground and sights.
What if I am in a city far away from São Paulo and want to take this tour in Campos do Jordão?
Just fill out the “PICK-UP” and “FINAL DROP-OFF” location fields to have the price for the tour guide to pick you up wherever you are, take you on the tour, and return you back to your place afterwards. The booking system may automatically reject too long-distance pick-ups and drop-offs, as the tour may NOT be worth taking because of the trip time to the city of the tour. In this case, you can either select closer locations or get in touch with us for options.
What time range is it recommended to take the tour? Or what time should the tour start?
Any time available on the timetable of the "PRICE FORM". However, it’s recommended to set the pick-up time in São Paulo around 7:00 in order to reach Campos do Jordão about 9:30 or 10:00 to then effectively start the tour.
Does the tour guide always pick the customers up at their places?
Yes, always. Sometimes, other than the tour guide, there is also a driver depending on the number of people.
Can I personalize the tour according to what I want to see?
Yes, private tours are totally personalizable according to your interests and likes. Talk directly to the tour guide about your wishes or state / type them in the “BOOKING OBSERVATION BOX” further during the booking process.
Do other unknown tourists join the tour with me? Or is this tour in group or private?
The tour is totally private and exclusive for you and your group. No other person out of your group must join your tour, unless it's invited by you.
Does the guide pay their own expenses during the tour?
The guide’s basic expenses such as meals, drinks and parking lot are paid by themselves on spot. Museums, cultural and some entertaining activities are free of charge for tour guides.
The guide may decline to participate in high-priced activities that fall out of the scope of a regular tour such as going to fancy restaurants, dance clubs, nightclubs or anything out of a standard tour. In these cases, if customer wishes to have the guide as a permanent companion, the guide’s expenses should be covered by the customer. Otherwise, the guide must wait for the customer just nearby to continue on the tour afterwards.
What does the tour guide talk about?
All tour guides have complete knowledge about the city sights, culture, history, and social-economic aspects of São Paulo, Campos do Jordão and Brazil. Some guides are experts on architecture, street art, music, local crafts and design, fashion, cycling, hiking, photograph, business, sports, LGBTQ culture, nature, religion, shopping, gastronomy, art, nightlife, and other topics. If you want a deeper understanding of a specific topic, please state / type your interests in the “BOOKING OBSERVATION BOX” further during the booking process.
What if I arrive at the airport? Does the tour guide wait for me at the arrivals area of the terminal?
Once you have arrived at the airport, there will be a member of our staff / guide waiting for you at the arrivals area holding a clear sign with your name on it, they will then escort you to your waiting private vehicle.
When does the "tour count" of hours start when I arrive at the airport?
The "tour count" of hours starts to run from the time the tour guide meets the tourist.
Our staff / guide will be waiting for you even if your flight is delayed, without extra charges.
What’s the minimum and maximum number of people can I hire a city tour for?
The tour can be hired for 1 person up to 42 people. We will assign a suitable vehicle according to your group.
If you have groups with more than 42 people, the ideal is to make two (2) bookings splitting the group and using two vehicles plus two tour guides.
Does the company have references or reviews of other tourists who hired GREGTUR?
Yes, we have been delivering tours since 2010, and car services since 1998. We have hundreds of customers who left reviews & comments on our TRIP ADVISOR & FACEBOOK pages.
GREGTUR is the number 1 company on the TRIP ADVISOR rank among hundreds of other tour companies.
Check our TRIP ADVISOR & FACEBOOK pages on the links below:
REVIEWS ON TRIP ADVISOR
REVIEWS ON FACEBOOK