Please, read these frequently asked questions before booking.
Do I pass by or visit all the listed sights in the suggested itinerary?
In a 4-hour walking tour on Paulista, it’s possible to cover the whole itinerary and even go beyond seeing other sights. The tour should NOT cover the full itinerary only if there are unexpected issues like bad weather, participants with limitations in walking, group size, protests or demonstrations, concerts or other adversities.
The tour is designed to be dynamic, and cover as many sights as possible so that the tourists have an ideia of the importance of Paulista avenue for São Paulo and Brazil. Through Paulista avenue, other topics are also addressed as coffee importance and industrialization in Brazil.
The guide must pass by the sight and explain a little bit of the history or any curiosity behind it, and walk to the next in the list with some stops along the way for resting, snacks and souvenirs.
In case tourists spend more time at a sight or place, it should impact on the tour coverage reducing the number of seen sights.
The tour coverage depends on the tour rhythm as the guide goes at your pace.
What happens if we arrive late to the tour?
We recommend arriving at the starting location at least 10 minutes before the tour effectively starts. The e-mail confirmation voucher that you receive the day before the tour should list the tour guide’s name and phone number for any unexpected issue. Any late arrivals, call us or the guide to let us know.
What time range is it recommended to take the tour? Or what time should the tour start?
Any time available on the timetable of the "PRICE FORM”.
You can book this tour between 8:00 a.m to 14:00 p.m from Monday through Sunday.
Can I take this tour at night?
No, this tour is designed to be taken in daytime as sights visited during evenings are totally different from the suggested itinerary given for this tour.
We also have a "BY-NIGHT TOUR" by car to be taken in the evenings or overnight. Click on here to be taken to the "BY-NIGHT TOUR" page.
Can I personalize the tour according to what I want to see?
Yes, private tours are totally personalizable according to your interests and likes. Talk directly to the tour guide about your wishes or state / type them in the “BOOKING OBSERVATION BOX” further during the booking process.
Do other unknown tourists join the tour with me? Or is this tour in group or private?
The tour is totally private and exclusive for you and your group. No other person out of your group must join your tour, unless it's invited by you.
Do the tours ever get cancelled for weather?
It's unlikely it rains so much that we are forced to cancel the tour. Most of São Paulo's rain is in the evenings during summertime, so you will find that most tours are very sunny.
In case of bad whether, just dress appropriately for the conditions and go for it.
If the weather is bad, your guide will include as many “bad weather” covered stops as possible.
If for some unexpected reason we are forced to cancel the tour, all reserved guests will be contacted via email and text to be advised properly.
What happens if I fail to show up? Will I get a refund?
No, we’re afraid not. If there are extenuating circumstances why you were unable to come, please drop us an email at firstname.lastname@example.org and we will try to find a space for you on a later date, but we cannot guarantee this.
Can I book the tour and pay on spot to the guide?
Currently, in order to guarantee the booking, tourists must pay at least 50% the total amount when booking the tour. All credit cards are accepted.
I bought the tour, but now can’t make that date, can I use it on another day?
Yes, the booking is valid for 30 days from the date on it has been scheduled.
Are there any other costs regarding entrance fees or sites during the tour?
No, there are NO fees to pay for entering buildings or visiting places of interest during the tour, unless tourists want to change the proposed itinerary. As it’s a private tour, it can be possible.
Does the guide pay their own expenses during the tour?
The guide’s basic expenses such as meals and drinks are paid by themselves on spot. Museums, cultural and some entertaining activities are free of charge for tour guides.
What does the tour guide talk about?
All tour guides have complete knowledge about the city sights, culture, history, and social-economic aspects of São Paulo and Brazil.
What’s the minimum and maximum number of people can I hire a city tour for?
The tour can be hired for 1 person up to 15 people. The price does not change regardless the group size up to 15.
If you have groups with more than 15 people, the ideal is to make 2 bookings splitting the group and using 2 tour guides.
Does the company have references or reviews of other tourists who hired GREGTUR?
Yes, we have been delivering tours since 2010, and car services since 1998. We have hundreds of customers who left reviews & comments on our TRIP ADVISOR & FACEBOOK pages.
GREGTUR is the number 1 company on the TRIP ADVISOR rank among hundreds of other tour companies.
Check our TRIP ADVISOR & FACEBOOK pages on the links below:
REVIEWS ON TRIP ADVISOR
REVIEWS ON FACEBOOK