Please, read these frequently asked questions before booking.
When does the hired number of hours start to be counted?
Count starts from the pickup moment, no matter where you are.
Do I pass by or visit all the listed sights in the suggested itinerary?
The tour coverage depends on the number of hours hired by customers ranging from 5 to 8 hours, where in 8 hours you must pass by all or the majority of the suggested sights.
In case tourists want to have more stops for any reason or spend more time at a sight, it should impact on the tour coverage reducing the number of seen sights.
The tour coverage depends on the tour rhythm as the guide goes at your pace, and also pretty much on the pick-up and drop-off locations.
Other adversities may also slow down the tour progress such as traffic jam, and the group size that determines the size of the vehicle. Bigger vehicles assigned for bigger groups tend to be slower, and thus cover less ground and sights.
What if I am in a city far away from São Paulo and want to take this tour?
Just fill out the “PICK-UP” and “FINAL DROP-OFF” location fields to have the price for the tour guide to pick you up wherever you are, take you on the tour, and return you back to your place afterwards. The booking system may automatically reject too long-distance pick-ups and drop-offs, as the tour may NOT be worth taking because of the trip time to the city of the tour. In this case, you can either select closer locations or get in touch with us for options.
What time range is it recommended to take the tour? Or what time should the tour start?
Any time available on the timetable of the "PRICE FORM", which is starting from 8:30 AM onwards as it's when the “Memorial of Jewish immigration”, “Holocaust Memorial”, “Synagogue” open.
It's also a good idea to avoid getting around in São Paulo on weekdays after 17:00 as traffic is awful.
Is it required to book in advance the visit at the “Memorial of Jewish immigration”, “Holocaust Memorial” and “Synagogue”?
Yes, in order to visit the “Memorial of Jewish immigration”, “Holocaust Memorial”, “Synagogue”, we need to book it two days in advance and it's required the visitors names and passport numbers. Please, send it via email after the booking.
On the price form, what’s the field “GUIDE & VEHICLE AVAILABILITY” for?
This field is to specify the number of hours the licensed private “TOUR GUIDE & VEHICLE” will be at your availability. The count starts from the pickup moment the tour has been set to get started at your hotel, airport, port or any address you have chosen.
Does the tour guide always pick the customers up at their places?
Yes, always. Sometimes, other than the tour guide, there is also a driver depending on the number of people.
Can I personalize the tour according to what I want to see?
Yes, private tours are totally personalizable according to your interests and likes. Talk directly to the tour guide about your wishes or write them down in the “BOOKING OBSERVATION BOX” further during the booking process.
Do other unknown tourists join the tour with me? Or is this tour in group or private?
The tour is totally private and exclusive for you and your group. No other person out of your group must join your tour, unless it's invited by you.
Does the guide pay their own expenses during the tour?
The guide’s basic expenses such as meals, drinks and parking lot are paid by themselves on spot. Museums, cultural and some entertaining activities are free of charge for tour guides.
The guide may decline to participate in high-priced activities that fall out of the scope of a regular tour such as going to fancy restaurants, dance clubs, nightclubs or anything out of a standard tour. In these cases, if customer wishes to have the guide as a permanent companion, the guide’s expenses should be covered by the customer. Otherwise, the guide must wait for the customer just nearby to continue on the tour afterwards.
What does the tour guide talk about?
All tour guides have complete knowledge about the city sights, culture, history, and social-economic aspects of São Paulo and Brazil.
What if I arrive at the airport or port, does the tour guide wait for me at the arrivals area of the terminal?
Once you have arrived at the airport or seaport, there will be a member of our staff / guide waiting for you at the arrivals area holding a clear sign with your name on it, they will then escort you to your waiting private vehicle.
When does the "tour count" of hours start when I arrive at the airport or port?
The "tour count" of hours starts to run from the time the tour guide meets the tourist.
Our staff / guide will be waiting for you even if your flight / ship is delayed, without extra charges.
What’s the minimum and maximum number of people can I hire a city tour for?
The tour can be hired for 1 person up to 26 people.
It's also possible to tour in São Paulo with groups higher than 26 people, but it's not ideal as bigger buses have restrictions and limitations for getting around in town.
If you have groups with more than 26 people, the ideal is to make 2 bookings splitting the group and using two vehicles plus two tour guides.
Does the company have references or reviews of other tourists who hired GREGTUR?
Yes, we have been delivering tours since 2010, and car services since 1998. We have hundreds of customers who left reviews & comments on our TRIP ADVISOR & FACEBOOK pages.
GREGTUR is the number 1 company on the TRIP ADVISOR rank among hundreds of other tour companies.
Check our TRIP ADVISOR & FACEBOOK pages on the links below:
REVIEWS ON TRIP ADVISOR
REVIEWS ON FACEBOOK