Please, read these frequently asked questions before booking.
When does the hired number of hours start to be counted?
Count starts from the pickup moment, no matter where you are.
What’s the physical & health condition to join this tour?
Please consider the suitability of such activity before booking. It is the responsibility of the tourist to be aware of the fitness level for the tour. When in doubt, please contact us to ask more details.
The tourist must inform the guide before the start of the walk of medical conditions, illnesses or disorders that may be relevant for safety reasons or aggravated during the tour.
What happens when there is bad weather on the day of the tour?
In case the weather does not turn out well on the day of your booking (i.e. rain), first we will try to find an alternative date for the tour. If this is not possible, the booking will be cancelled and no costs will be charged (any deposit will be fully returned).
Most of São Paulo's rain is in the evenings during summertime, so you will find that most tours are very sunny.
If for some unexpected reason we are forced to cancel the tour, all reserved guests will be contacted via email and text to be advised properly.
What if I am in a city far away from São Paulo and want to take this tour?
Just fill out the “PICK-UP” and “FINAL DROP-OFF” location fields to have the price for the tour guide to pick you up wherever you are, take you on the tour, and return you back to your place afterwards. The booking system may automatically reject too long-distance pick-ups & drop-offs, as the tour may NOT be worth taking because of the trip time to the city of the tour. In this case, you can either select closer locations or get in touch with us for options.
How many hours of "tour guide & vehicle availability" should I hire?
The proposed walking itinerary is meant to take about 5 hours starting from the park's main entrance and finishing at the same place where the vehicle will be parked. Taking into account the pick-up and drop-off within the city area it may take about 8 hours in total.
What time range is it recommended to take the tour? Or what time should the tour start?
Any time available on the timetable of the "PRICE FORM". However, it’s recommended to set the pick-up time at your hotel in São Paulo at 7:30, to reach the park about 8:30 and depart for the walk at 9:00.
The park operating hours are between 9:00 AM and 16:00 everyday.
Does the tour guide always pick the customers up at their places?
Yes, always. Sometimes, other than the tour guide, there is also a driver depending on the number of people.
Can I personalize the tour according to what I want to see?
Yes, private tours are totally personalizable according to your interests and likes. Talk directly to the tour guide about your wishes or write them in the “BOOKING OBSERVATION BOX” further during the booking process.
Do other unknown tourists join the tour with me? Or is this tour in group or private?
The tour is totally private and exclusive for you and your group. No other person out of your group must join your tour, unless it's invited by you.
Does the guide pay their own expenses during the tour?
The guide’s basic expenses such as snacks, drinks and parking lot are paid by themselves on spot. Visits at the Serra do Mar State Park is free of charge for the guides.
The guide may decline to participate in high-priced activities that fall out of the scope of a regular tour such as going to fancy restaurants or anything out of a standard tour. In these cases, if customer wishes to have the guide as a permanent companion, the guide’s expenses should be covered by the customer. Otherwise, the guide must wait for the customer just nearby to continue on the tour afterwards.
What does the tour guide talk about?
The guide for the "Serra do Mar State Park" tour should have knowledge about hiking, local ecology, wildlife, fauna and flora. The guide always tries to lead as safe as possible and conform to all possible situations during the tour. The guide denotes a certified hiking guide.
All tour guides also have complete knowledge about the city sights, culture, history, and social-economic aspects of São Paulo and Brazil.
What if I arrive at the airport or port, does the tour guide wait for me at the arrivals area of the terminal?
Once you have arrived at the airport or port, there will be a member of our staff / guide waiting for you at the arrivals area holding a clear sign with your name on it, they will then escort you to your waiting private vehicle.
When does the "tour count" of hours start when I arrive at the airport or port?
The "tour count" of hours starts to run from the time the tour guide meets the tourist.
Our staff / guide will be waiting for you even if your flight / ship is delayed, without extra charges.
What’s the minimum and maximum number of people can I hire a city tour for?
The tour can be hired for 1 person up to 42 people. We will assign a suitable vehicle according to your group.
If you have groups with more than 42 people, the ideal is to make two (2) bookings splitting the group and using two vehicles plus two tour guides.
If I hire a tour for a big group, how many tour guides will be assigned to take care of us?
For groups from 27 up to 42 people, (2) two tour guides should be assigned to give all the assistance, tour information and explanations, besides taking care of everything at each stop.
Does the company have references or reviews of other tourists who hired GREGTUR?
Yes, we have been delivering tours since 2010, and car services since 1998. We have hundreds of customers who left reviews & comments on our TRIP ADVISOR & FACEBOOK pages.
GREGTUR is the number 1 company on the TRIP ADVISOR rank among hundreds of other tour companies.
Check our TRIP ADVISOR & FACEBOOK pages on the links below:
REVIEWS ON TRIP ADVISOR
REVIEWS ON FACEBOOK